TurboWare provides multiple support channels to ensure you get assistance when needed.

Support Channel Overview

Primary Support Channels:

1. Help Desk (Recommended for Technical Issues)

• Access: TurboWare website support portal
• Best For: License issues, technical problems, bug reports, feature questions
• Response Time: Within 24 hours for standard support
• Response Time (VA Subscribers): Within 6 hours via Zoom for urgent issues
• Ticket System: aMember-based ticketing system

2. Training Resources

• Access: TurboWare website training section
• Content: Video tutorials, written guides, setup walkthroughs
• Best For: Learning features, understanding workflows, initial setup
• Updates: Regularly updated with new features

3. Facebook Group

• Access: TurboWare official Facebook community
• Best For: Community support, sharing experiences, general questions, networking
• Response Time: Community-driven, typically same-day responses
• Benefits: Learn from other users, share strategies, get quick tips

4. YouTube Channel

• Access: TurboWare official YouTube channel
• Content: Feature demonstrations, tutorial videos, case studies, tips
• Best For: Visual learners, understanding complex features, seeing workflows in action

Updates: New videos added regularly for new features and updates

 

When to Use Each Support Channel

Use Help Desk For:

License and Account Issues:

• License activation failures
• License transfer requests
• Billing questions
• Account access problems
• Upgrade or downgrade requests

Technical Problems:

• Plugin installation issues
• Feature not working as expected
• Error messages or bugs
• API integration failures
• Database or server errors
• DNS configuration problems

Feature Questions:

• How to use specific features
• Configuration guidance
• Best practice recommendations
• Feature limitations or capabilities

Bug Reports:

• Unexpected behavior
• Features not functioning
• Error messages
• Data loss or corruption
• Performance issues

Use Training Resources For:

Initial Setup:

• First-time plugin installation
• Basic configuration
• Understanding dashboard layout
• API setup guidance

Feature Learning:

• How to create campaigns
• Understanding niche edit system
• Using content manipulation tools
• CSV upload procedures

Best Practices:

• Recommended workflows
• Strategy guidance
• Optimization tips
• Scaling advice

Use Facebook Group For:

Community Questions:

• “Has anyone tried…?”
• “What’s your experience with…?”
• Sharing success stories
• Strategy discussions

Quick Tips:

• Workflow recommendations
• Keyboard shortcuts or time-savers
• Creative use cases
• Problem-solving approaches

Networking:

• Connect with other users
• Share resources
• Collaborate on ideas
• Find service providers

General Discussion:

• Industry trends
• SEO strategies
• Content marketing approaches
• Tool comparisons

Use YouTube Channel For:

Visual Learning:

• See features in action
• Watch complete workflows
• Understand complex processes
• Follow along tutorials

New Feature Announcements:

• Learn about updates
• See new features demonstrated
• Understand enhancements

Case Studies:

• Real-world implementations
• Success stories
• Strategy examples
• Results demonstrations