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My campaigns aren’t creating posts. What should I check?

Troubleshooting Checklist:

  1. Campaign Status
  • Campaign status is Active (not Inactive)
  1. Schedule Settings
  • Schedule date/time has arrived (not future scheduled)
  • WordPress cron running
  1. API Configuration
  • API keys entered correctly in Settings
  • API keys valid and active
  • API quota not exceeded
  • Test API connection in Settings
  1. Target Subdomains
  • Target subdomains exist and active
  • Categories assigned correctly
  • Subdomains not deleted or converted
  1. Content Settings
  • SEO keywords provided
  • Required fields completed
  • Content options selected
  • No configuration errors
  1. Server/Technical
  • WordPress cron functioning
  • No PHP errors in error log
  • Adequate server resources
  • No hosting restrictions blocking execution
  1. Review Logs
  • Check Post Logs for error messages
  • Check Debug Logs for technical issues
  • Check Background Processes for stuck operations

If Still Not Working: Contact TurboWare support with campaign configuration details and any error messages.

 

Why aren’t my subdomains showing up?

Common Causes:

  1. DNS Propagation Delay
  • DNS changes take 24-48 hours to propagate globally
  • May appear for some users but not others during propagation
  • Solution: Wait 24-48 hours after creation
  1. Cloudflare Configuration
  • API credentials incorrect or expired
  • Solution: Verify Cloudflare settings in plugin
  1. Subdomain Not Created
  • CSV upload failed
  • Subdomain name invalid (special characters, etc.)
  • Duplicate subdomain name
  • Solution: Check Subdomain Upload Logs for errors
  1. WordPress Category Issue
  • Category not created properly
  • Category-subdomain link broken
  • Solution: Check WordPress Categories page
  1. Browser Cache
  • Old DNS cached in browser
  • Solution: Clear browser cache, try incognito mode
  1. Hosting/Server Issues
  • Wildcard subdomain support not enabled on server
  • DNS zones not configured
  • Solution: TurboWare managed hosting avoids these issues

Testing Subdomain:

  • Visit subdomain URL directly: https://subdomain-name.yourdomain.com
  • Use DNS lookup tool to verify DNS records
  • Check different devices/networks

 

Images aren’t downloading for my posts. Why?

Troubleshooting Image Issues:

  1. API Configuration
  • [ ] Image API key entered in Settings
  • [ ] API key valid and active
  • [ ] Check Image Logs for API errors
  1. API Quota
  • [ ] Daily API limit not exceeded
  • [ ] Check API provider dashboard for quota status
  • [ ] Wait for quota reset (usually midnight UTC)
  1. Image Keywords
  • [ ] Image keywords provided in campaign
  • [ ] Keywords not too specific (no images found)
  • [ ] Try broader keywords
  1. API Provider Issues
  • [ ] API service operational (check provider status page)
  • [ ] No temporary outages
  • [ ] Try different image provider
  1. WordPress Upload Directory
  • [ ] wp-content/uploads directory writable
  • [ ] Adequate disk space
  • [ ] No file permission issues

Solution: Check Image Logs for specific error messages. Switch to alternative image provider if one consistently fails.

 

 

I’m getting API timeout errors. How do I fix this?

API Timeout Causes & Solutions:

  1. PHP Execution Time Limit

Problem: PHP script times out before AI completes response

Solution:

Increase PHP max_execution_time:

– Current: 60 seconds (typical)

– Recommended: 300 seconds (5 minutes)

– Edit php.ini or ask hosting provider

 

  1. Slow AI API Response

Problem: AI provider responding slowly

Solutions:

  • Use faster model (GPT-3.5 instead of GPT-4)
  • Reduce content length (fewer sections)
  • Retry during off-peak times
  • Switch to different AI provider
  1. Complex Content Generation

Problem: Generating very long or complex content

Solutions:

  • Reduce number of sections
  • Disable some content options
  • Simplify prompts
  • Generate shorter articles

 

Subdomains converted to categories after license expired. How do I restore them?

Restoration Process:

Step 1: Renew License

  1. Renew your Turbo Subdomains license
  2. Payment processed
  3. License automatically reactivates

 

Step 2: Automatic Restoration

Upon license renewal:

– Subdomains automatically recreate

– DNS records re-established

– Content remains intact

– Category URLs redirect to subdomains

 

Step 3: Verify Restoration

  1. Check License page shows “ACTIVE” status
  2. Visit Subdomains page – verify all listed
  3. Test random subdomain URLs
  4. Verify DNS propagation (may take 24-48 hours)

 

Step 4: Resume Campaigns

  1. Navigate to campaigns
  2. Verify campaigns still configured
  3. Reactivate any paused campaigns
  4. Monitor that posts begin publishing again

 

If Automatic Restoration Fails:

  • Contact TurboWare support immediately
  • Provide license key
  • List affected subdomains
  • Support will manually restore

Data Safety: All content, posts, and configurations are preserved during expiration. No data is lost.

 

 

I accidentally deleted a campaign. Can I recover it?

Campaign Recovery Options:

No Undo Feature: Turbo Subdomains does not currently have a built-in campaign recovery feature.

Prevention:

  • Be careful with delete confirmations
  • Export campaign configurations regularly (if feature available)
  • Document important campaign settings

Rebuilding Deleted Campaign:

  1. Recreate campaign manually
  2. Reconfigure all settings
  3. Re-enter keywords, schedules, etc.
  4. Reference any documentation you maintained

Database Backup Recovery: If you have recent database backup:

  1. Identify campaign data in backup
  2. Restore campaign tables
  3. Contact TurboWare support for assistance
  4. May require professional database work

Future Prevention:

  • Maintain detailed campaign documentation
  • Regular full site backups
  • Screenshot important configurations

 

 

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